Your E-bike rental will include the E-bike, helmet and lock.

 If you cancel 24 hours or more from your scheduled rental time you will receive a 100% refund of your booking cost
 Cancellations within 24 hours prior to your scheduled rental time will not be eligible for a refund. No shows are not eligible for a refund

It’s a good idea to bring a backpack with the following – water, hat, sunglasses, sunscreen, food, drinks, appropriate clothing for the weather.

Children 16 + years can rent an E-bike (at the discretion of staff based on height and ability), however anyone under the age of 19 must have a parent or guardian present with them during the use/rental of the E-bikes.

Our seat height is adjustable and the step through design ensures anyone over the height of 4’10” (147 cm) can safely ride our E-bikes.

Riding an E-bike is very similar to riding a normal bike, however you will find a slight adjustment when the pedal assist kicks in as you pedal. An E-bike does not change the action of cycling, it only makes it feel simpler to do as the motor will assist you with the pedaling.

You will be required to pay a refundable $250 damage deposit per bike, which will be a pre-authorized charge on your credit card. You will be offered the option to purchase damage insurance for $9.95 /bike, per day. The insurance will cover up to $1000 in damage (parts & labour). If the repair cost is greater than $1000 then you will be required to pay the difference. Everyone will be provided with a bike lock and required to put it on the bike when left alone.

Yes, everyone over the age of 19 will be required to sign a release of liability waiver. Anyone 16-18 years of age will require their parent or guardian sign on their behalf.

Bookings are not required but are advised as walk-ups are on a first come first serve basis.

Yes. Please call or email us for rates and details for group, private event, or long-term rentals.

Yes, everyone is required to wear a helmet and they are provided with every rental for free.

A $15 fee per hour (for any portion on an hour), will apply for running over your booked time, as this can affect bookings for the rest of the day. If you feel you are going to run over your booked time, please call us.

We suggest arriving 10-15 mins before your booked time to complete waivers, fit helmets, and go over the bikes. If you are late, you are essentially eating into your riding time, no extensions will be given as this will affect bookings for the rest of the day.

You are welcome to return your bike earlier than what you booked although please keep in mind no refund will be given for any time not used.

No. All minors must be accompanied by a parent or guardian who is 19+. We will not accept friends signing for you. Siblings can be considered guardians if they are over 25.

If the bike is stolen you will be charged a replacement charge of $2000 + taxes. Everyone will be provided with a bike lock and required to put it on the bike when left alone.

Yes. Everyone will be provided with a free bike lock and required to put it on the E-bike when left alone.

Don’t fret! If you get stuck (flat tire or faulty eBike) we will get someone to help you as fast as we can. Call 778-761-3987 for help. If there is an emergency please lock the eBike and call 911 asap”

We’ve got your team covered with up to 16 eBikes per van, ready to deliver across the Lower Mainland. Whether you’re kickstarting at the Olympic Torch or wrapping up at Granville Island, we make it work. Just don’t try to pedal across the water – our eBikes aren’t fans of swimming. For more info, shoot us an email at events@alienyvr.ca.

Absolutely! We roll out the red carpet for large groups with special packages and discounts. Think of us as the eBike fairy godmother for your corporate ball. Contact us at events@alienyvr.ca or dial +1-778-761-3987 for the royal treatment.

Sky’s the limit! From Metrotown to Downtown or North Vancouver to UBC, we tailor tours to tickle your fancy. Just share your dream route, and we’ll sprinkle our magic dust. Reach out at events@alienyvr.ca.

While we don’t have built-in activities, we’re all for helping you set up an epic scavenger hunt. Just remember, finding a hidden eBike in Stanley Park might be tougher than you think!

The early bird catches the eBike! Especially in peak season, booking in advance ensures you won’t miss out on the fun. Drop us a line, and we’ll make the magic happen.

Need a fleet of eBikes for your next blockbuster? Just email us the details, and we’ll roll out the red carpet, eBike style. Our vans are ready to deliver the stars (eBikes, that is) right to your set. Just ensure your epic chase scenes are eBike-friendly! Email events@alienyvr.ca for info

Yes, we’re ready for our close-up! Whether you need eBikes for a day or a month-long epic, we’ve got you covered. Just remember, our eBikes don’t do their own stunts. Email events@alienyvr.ca for info

Our eBikes prefer to stay in their original “costumes,” but if you need a tweak or two, just ensure they return to us in their star-studded condition. No permanent tattoos or piercings, please! Email events@alienyvr.ca for info

eBikes can operate in mostly all spaces that a regular bike can. Check your specific jurisdiction for more details, and remember, no eBiking through the mayor’s rose garden!

We deliver all the eBikes from a Ford Transit Van, ensuring they’re in good condition when they arrive on set. If there are any on-set dramas (of the mechanical kind), our driver/technician is ready to step in, script in hand, to save the day.