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Use Promo Code Early10 at Check-out.

Got Questions? We’re Here to Help! Call or Visit Us for Answers.

WHAT’S INCLUDED?
Your E-bike rental will include the E-bike, helmet and lock.
WHAT IS YOUR CANCELLATION POLICY?
 If you cancel 24 hours or more from your scheduled rental time you will receive a 100% refund of your booking cost
 Cancellations within 24 hours prior to your scheduled rental time will not be eligible for a refund. No shows are not eligible for a refund
WHAT DO I NEED TO BRING?
It’s a good idea to bring a backpack with the following – water, hat, sunglasses, sunscreen, food, drinks, appropriate clothing for the weather.
HOW OLD DO I HAVE TO BE TO RIDE AN E-BIKE?
Children 16 + years can rent an E-bike (at the discretion of staff based on height and ability), however anyone under the age of 19 must have a parent or guardian present with them during the use/rental of the E-bikes.
HOW TALL DO I HAVE TO BE?
Our seat height is adjustable and the step through design ensures anyone over the height of 4’10” (147 cm) can safely ride our E-bikes.
IS RIDING AN E-BIKE DIFFERENT THAN RIDING A NORMAL BIKE?
Riding an E-bike is very similar to riding a normal bike, however you will find a slight adjustment when the pedal assist kicks in as you pedal. An E-bike does not change the action of cycling, it only makes it feel simpler to do as the motor will assist you with the pedaling.
DO I HAVE TO PAY A DAMAGE DEPOSIT?
You will be required to pay a refundable $250 damage deposit per bike, which will be a pre-authorized charge on your credit card. You will be offered the option to purchase damage insurance for $9.95 /bike, per day. The insurance will cover up to $1000 in damage (parts & labour). If the repair cost is greater than $1000 then you will be required to pay the difference. Everyone will be provided with a bike lock and required to put it on the bike when left alone.
DO I NEED TO SIGN A WAIVER?
Yes, everyone over the age of 19 will be required to sign a release of liability waiver. Anyone 16-18 years of age will require their parent or guardian sign on their behalf.
DO I HAVE TO BOOK IN ADVANCE?
Bookings are not required but are advised as walk-ups are on a first come first serve basis.
DO YOU OFFER GROUP, PRIVATE EVENT OR LONG-TERM RENTALS?
Yes. Please call or email us for rates and details for group, private event, or long-term rentals.
ARE HELMETS MANDATORY?
Yes, everyone is required to wear a helmet and they are provided with every rental for free.
WHAT IF I RUN OVER MY BOOKED TIME?
A $15 fee per hour (for any portion on an hour), will apply for running over your booked time, as this can affect bookings for the rest of the day. If you feel you are going to run over your booked time, please call us.
WHAT IF I AM LATE TO MY BOOKING?
We suggest arriving 10-15 mins before your booked time to complete waivers, fit helmets, and go over the bikes. If you are late, you are essentially eating into your riding time, no extensions will be given as this will affect bookings for the rest of the day.
WHAT IF I RETURN EARLIER THAN WHAT I BOOKED?
You are welcome to return your bike earlier than what you booked although please keep in mind no refund will be given for any time not used.
CAN MY FRIEND SIGN FOR ME IF I AM UNDER 19?
No. All minors must be accompanied by a parent or guardian who is 19+. We will not accept friends signing for you. Siblings can be considered guardians if they are over 25.
WHAT IF THE BIKE IS STOLEN?
If the bike is stolen you will be charged a replacement charge of $2000 + taxes. Everyone will be provided with a bike lock and required to put it on the bike when left alone.
WILL I RECEIVE A BIKE LOCK?
Yes. Everyone will be provided with a free bike lock and required to put it on the E-bike when left alone.
WHAT IF I NEED EMERGENCY HELP DURING MY RIDE?
Don’t fret! If you get stuck (flat tire or faulty eBike) we will get someone to help you as fast as we can. Call 778-761-3987 for help. If there is an emergency please lock the eBike and call 911 asap”

What options are available for corporate e-bike rentals?
We’ve got your team covered with up to 16 eBikes per van, ready to deliver across the Lower Mainland. Whether you’re kickstarting at the Olympic Torch or wrapping up at Granville Island, we make it work. Just don’t try to pedal across the water – our eBikes aren’t fans of swimming. For more info, shoot us an email at events@alienyvr.ca.

Do you offer any special packages or discounts for large group rentals?
Absolutely! We roll out the red carpet for large groups with special packages and discounts. Think of us as the eBike fairy godmother for your corporate ball. Contact us at events@alienyvr.ca or dial +1-778-761-3987 for the royal treatment.

Can you organize custom tours for corporate groups?
Sky’s the limit! From Metrotown to Downtown or North Vancouver to UBC, we tailor tours to tickle your fancy. Just share your dream route, and we’ll sprinkle our magic dust. Reach out at events@alienyvr.ca.

Are there any team-building activities or challenges that can be incorporated into the e-bike rental experience for corporate groups?
While we don’t have built-in activities, we’re all for helping you set up an epic scavenger hunt. Just remember, finding a hidden eBike in Stanley Park might be tougher than you think!
How far in advance do we need to book for a large corporate group or specialty group rental?
The early bird catches the eBike! Especially in peak season, booking in advance ensures you won’t miss out on the fun. Drop us a line, and we’ll make the magic happen.
What is the process for renting e-bikes for film or movie productions?
Need a fleet of eBikes for your next blockbuster? Just email us the details, and we’ll roll out the red carpet, eBike style. Our vans are ready to deliver the stars (eBikes, that is) right to your set. Just ensure your epic chase scenes are eBike-friendly! Email events@alienyvr.ca for info

Do you offer long-term rentals for e-bikes needed throughout the duration of a film shoot?
Yes, we’re ready for our close-up! Whether you need eBikes for a day or a month-long epic, we’ve got you covered. Just remember, our eBikes don’t do their own stunts. Email events@alienyvr.ca for info

Can the e-bikes be customized or modified for specific scenes or requirements of the film/movie production?
Our eBikes prefer to stay in their original “costumes,” but if you need a tweak or two, just ensure they return to us in their star-studded condition. No permanent tattoos or piercings, please! Email events@alienyvr.ca for info

Are there any restrictions or guidelines on the use of e-bikes in public spaces or specific locations for filming purposes?
eBikes can operate in mostly all spaces that a regular bike can. Check your specific jurisdiction for more details, and remember, no eBiking through the mayor’s rose garden!

How do you handle logistics, maintenance, and support for e-bikes used in film and movie productions?
We deliver all the eBikes from a Ford Transit Van, ensuring they’re in good condition when they arrive on set. If there are any on-set dramas (of the mechanical kind), our driver/technician is ready to step in, script in hand, to save the day.
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